UNIT 1: Appreciate the applications of IT

  1. Introduction to IT and ITeS, BPO services 

  2. BPM industry in India

  3. Structure of the IT-BPM industry

  4. Applications of IT in home computing, everyday life, library, workplace, education, entertainment, communication, business, science and engineering, banking, insurance, marketing, health care, IT in the government and public service.

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